Refund Policy

We have a 5-day return policy, which means requests can only be accepted if request occurs within 5 days of when it was received.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We are NOT responsible for any parcels claimed to be lost or stolen if marked DELIVERED by the carrier company.

We do not offer free returns. Meaning any return request, postage for the parcel to be returned will be paid by the customer.

The refunded amount will not include the initial shipping value you paid, as its money already spent to get the parcel to you. The Shipment fee on your parcel will not be refunded.

To start a return, you can contact us at help@slo-clo.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

We DO NOT accept returns on final sale items or gift cards.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 5 business days have passed since we’ve approved your return, please contact us at help@slo-clo.com

If an exchange is accommodated, please note you are no longer eligible for a refund.